A check-in counter is a designated area at an airport where passengers complete check-in with their airline and hand over their checked baggage.
It is mainly used by travellers carrying baggage that needs to be placed in the aircraft’s checked baggage compartment.
Why Is a Check-in Counter Important for Travellers?
At the check-in counter, travellers can:
- Submit their checked baggage and get a baggage tag.
- Get their baggage weighed.
- Add or submit extra baggage, where permitted by the airline.
- Receive a printed boarding pass.
- Get assistance with their booking or check-in.
Travellers may need to show their booking details and required identification documents.
Passengers carrying only small cabin baggage may not always need to visit the check-in counter. If they have completed web check-in, they may be able to proceed directly with their boarding pass, depending on the airline and airport. Self-service check-in kiosks may also be available.